Basic Troubleshooting

So the client PC isn't working - what next?

1. Is the power on? Don't forget that there might be a powerswitch on the PSU at the rear of the PC.


2. Is the network cable plugged in? Is there a green light next to the network plug showing that the link is up?
   
3. Do you have a valid IP address? Press the Windows key and R to get a Run box, type in cmd and click OK. In the command window type ipconfig. Check that the IP address is valid for your network. (See RHS IP addresses)
   


4. Check that the gateway is available with the ping command - in the example above you would type ping 192.168.0.253


5. Check that the Internet is up - I would normally use either ping or tracert to see if a server like http://www.google.com/ is available.